Prduct.com

A ticket is a report of a bug, shortcoming, or request. It is divided into the following categories:

- Technical issue
- Critical issue
- Feature request
   
   

As part of a support conversation. If a support conversation via chat or email surfaces a bug, shortcoming, or request, the Prduct support team can convert the conversation into a ticket.

Report via the chat in the right-hand corner. When you open the chat, you can report a ticket on the "Home" tab. You'll first need to select one of the three categories.

Direct creation via email. If you write an email and the header or email contains either: technical issue, critical issue or feature request, it will be converted directly to the specific ticket.

1. As part of a support conversation. If a support conversation via chat or email surfaces a bug, shortcoming, or request, the Prduct support team can convert the conversation into a ticket.
 
2. Report via the chat in the right-hand corner. When you open the chat, you can report a ticket on the "Home" tab. You'll first need to select one of the three categories.
 
3. Direct creation via email. If you write an email and the header or email contains either: technical issue, critical issue or feature request, it will be converted directly to the specific ticket.

How to find open tickets and check their status

Access your company's open tickets via <a href="https://help.prduct.com/en/tickets-portal/">help.prduct.com/en/tickets-portal/</a> or via the chat icon in the right-hand corner. You can see the status and progress of your ticket. If a ticket is part of a support conversation, this will also be reflected there.

You will receive ongoing email updates whenever there is news on a ticket's status. ​

All tickets are evaluated and prioritized by Prduct's support team. Prduct reserves the right to prioritize critical matters and to decline requests that are not aligned with the platform's vision, always with justification.

A walkthrough of how to report requests, bugs, and shortcomings, and how to track their status

Reporting requests, bugs, and shortcomings to prduct.com

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Reporting requests, bugs, and shortcomings to prduct.com

What is a ticket?

How do I report a ticket?

How to find open tickets and check their status

Disclaimers regarding tickets