Note: We recommend asking the AI chat support for more personalized answers
Do I need to fully create a product in one action?
No, you can always come back and add more or edit any information. Just remember to save after do
How do I edit product details? I'm not able to click/access the field.
You edit a attribute field by clicking the 3 dots on the right side. Here you can edit, delete or see the logs for the specific field. When editing remember to click the check mark on the right to save the information.
How do I find logs over activity in the platform?
On the "Dashboard" tab you can find Activity logs for your company. You can also find a activity logs for each attribute (Do this by by clicking the 3 dots on the right side of a attribute field and choose "Logs"). The activity log can be use for seeing and track activity.
What files can I upload to the platform?
You can upload fils and folders. Maximum upload file size is 30MB.
Allowed types of files: jpg, jpeg, png, gif, tiff, psd, eps, ai, indd, bmp, svg, webp, mp4, avi, mov, wmv, mpg, flv, f4v, mkv, webm, mp3, flac, m4a, wav, wma, aac, html, pdf, doc, docx, rtf, txt, xml, xlsx, csv, ppt, pptx.
I cannot see Country risk score on the parts list?
First of all the need to be a Country of Origin on the part (this is visible in another column next to the risk score. If the risk score is not showing:
Go to the Due diligence tab on the Risk overview.
Tab the Filter bottom and choose what dataset you want to filter on. This trigger the standard dataset and will be shown on the part list.
The page is not update with the most recent information?
Are the labels on DDS Alerts are not updated or is the completness score is not updated? This is due to browser is keeping cache to make the site load faster. A hard refresh clears the browser cache for a specific page and forces it to load the latest version. Se the following key strokes on how to do a hard refresh:
Windows (PC)
Chrome, Firefox, Edge, Opera. Press: Ctrl + F5 or Ctrl + Shift + R
Mac (MacOS)
Chrome, Firefox, Edge, Opera. Press: Command (⌘) + Shift + R
Safari. Press: Option (⌥) + Command (⌘) + E (clear cache), then Command (⌘) + R (reload)
How to manage and delete reports?
You can manage all assets within the assets tab. Here you can also find all reports and you can delete them or download multiple reports as a zip file. You can also find reports in the reports section, but only delete them in the assets tab.
When I export products the excel file is empty?
There could be several reasons why your export of products has no data included:
No data in the selected attributes:
If there is no data stored in the attributes you selected for export, the Excel file will be empty. Make sure you select attributes that contain data.Check the language setting for the export:
If you are working with multiple languages, the data might vary between languages. Ensure you are exporting in the correct language version.Check your default language setting:
Go to your company settings and verify that the default language is set correctly. If you are exporting using the default language, make sure it is set to a language that contains data.
Can the platform calculate climate footprint?
The platform does not calculate climate footprint, but can integrate with other softwares that does or help you collect the specific data for calculating footprint. On way is to use the build in integration for The Big Climate Database. This is a public free database with the climate footprint of more than 500 common food products. Here the platform can estimated footprint based on GPC codes and weight. Keep in mind, this is based on pre-calculated data.
What does "Prduct public URL" mean?
This URL will be the link others can use to access your company profile. You can change the URL and choose whether your company profile should be public or not by going to "Company Settings":
Click the three dots next to your username.
Go to My Organization.
Find Company Settings. Here you will find the relevant settings.
Does the platform work with tables?
Yes, there are different types of tables across the platform. This can be list views such as “My products” or specific tables on an individual product. Some attributes also contain predefined tables (e.g. Country of Origin and Country of Production). You can also create your own custom attributes with a predefined selectable table.
Is there a table/database of Scientific names and Common names?
No, there is no predefined list or table of terms that needs to be followed. The fields for Scientific name and Common name in prduct are free-text fields without specific required terminology. You can therefore enter the names that match your products — as long as they correspond to the field names that prduct expects during data transfer.
Is there a table/database of HS codes / tariff codes?
No, there is no predefined list or table of HS codes. The field is a numeric field that only accepts numbers (when uploading via Excel, spaces and periods will be removed automatically).
I have created a lot of products and figured out I need some of the to be variants of each other?
Have you created products and now want to convert multiple to variants without too much manual work? You convert multiple existing products to variants via the action button.
I found a bug/faulty function in the platform?
Please contact our human support via the chat and describe it as much as possible. We are pleased if you would forward screenshots or video of the bug.
How do I see the operational status and downtime of prduct.com?
On this page: https://stats.uptimerobot.com/eTu32tomF5/799543057 you can find live operational status and statistics of overall uptime/downtime of the system.
How can I book a demonstration of the system?
You can book demonstration via this link: https://outlook.office365.com/book/[email protected]/
You should book a demonstration with Andreas and Bjarke.
I have uploaded wrong data in an attribute, how can I fix it?
Have you uploaded wrong data into an attribute? Could be wrong information og double up on the data - there are several ways to fix it:
Go to the product and click the three dots of the attribute and delete it. This is only suitable for small amounts of data.
Overwrite with new information fra Excel/CSV file. When uploading an Excel file you can update and overwrite specific attributes. See more here.
You can remove specific attributes with a Excel/CSV file upload. In this case you have to set the value of a given attribute to "remove". When uploaded it will remove the content of that attribute is has been mapped to.
When choosing organization I have two companies with the same name?
If you see two companies or organisations that look identical, it may be because multiple team members have created their own version of the same company, resulting in duplicates.
How to spot the right organization:
Click the three dots next to your username.
Go to My Organization.
Look at the URL and find the number in the URL. That is the unique ID of that organization (the name is not unique and can therefore be misleading). Compare the different companies URL ID to figure out the right one.
https://app.prduct.com/teams/0000
You can also go through a given company to locate the team members, products or any other information that would give you a insight on what company is the right one.
Why is Scientific Name and Common Name in one attribute?
Previously the Scientific Name and Common Name was in two attributes, but they are now merged into one new attribute called Commodity specification. This is due to how EU TRACES works and our integration with this.
You can still import two different columns from an excel sheet into one field. Do the following:
Complete the usual steps when uploading via excel file.
In the step "Column mapping" scroll down and find "Advanced options"
Press "Add field".
Choose the given attribute in the system you will import information into.
Choose the specific fields within the attribute, that you will import the specific columns.
See this example of the "Commodity specification" attribute:
What is "External ID"?
The "External ID" is a identifier used across the system on both suppliers, products, components, batches etc. This is an identifier mostly use for integrations, the purpose of this given ID is that it is store on the given document and not in a attribute, this makes excel upload and integrations run faster and more efficient.
How to add relations between "documents" (products, suppliers, components etc.)?
Go to the overview page on any given "document".
Find the blue button "Manage actions".
Choose "Add document relation".
Choose the document type.
Find the specific document.
You can see document relations on the overview page in the "Document relations" list.
No documents is showning when trying to "Add a document relation"?
For documents to be connected you need to allow it in the settings. Do the following:
Go to the tab "Data" on the left.
Go to the tab "Datamodels" under the settings category.
Find the section "Custom documents"
In the column "Related Document Types" you can see what documents are allowed to be related.
You can relate all or remove all relations via the "Configure relations" button.
How do I work with unique products?
You can use "Unique" as a document type for handling unique products (which may also have a DPP). However, it’s important to consider how the creation process for these products should be organized. When dealing with many unique products, the amount of data that needs to be maintained can quickly grow. For that reason, we often see that unique products are not created as static master data like traditional products. Instead, they are typically created as part of a production or purchase order, where they are generated dynamically based on the specific configuration or project.
How do I handle product variants that are only created once in connection with an order?
When working with product variants that only exist in connection with a specific purchase or production order, it’s recommended to minimize data maintenance.
If the products are already defined with components at the order level, they should preferably be defined directly on the transaction, rather than as traditional master data. This helps avoid unnecessary complexity and excessive data maintenance.
However, there may be cases where you want to create a product variant from an order — for instance, if a DPP (Digital Product Passport) or other specific documentation is required.